TERMS & CONDITIONS

We are pleased to serve as your booking agent for your travel needs. The following terms and conditions outline what you can expect when purchasing travel-related services through us. These conditions also outline your obligations to us and our suppliers:

1. Service and Suppliers: We offer a range of travel packages from different suppliers and service providers. Each supplier has their own terms and conditions that apply to your arrangements, in addition to our general terms and conditions. Please note that we act as an intermediary for services not directly provided by us, such as air travel, ground transportation, accommodation, meals, tours, and cruises. It's important to be aware that airlines may impose price increases before the date of purchase, and we may need to pass on these additional costs to you. By accepting these terms and conditions, you consent to any post-purchase price increases and authorize us to claim the additional amounts.

2. Deposits*, Payments, and Refunds: Please note that any deposits made are non-refundable. Full payment is required at least  45 days before your travel date. Failure to make full payment may result in the cancellation of your bookings. We accept cash, bank transfers, and cheques as payment methods. Refunds may take up to  30 working days and will be made directly to your bank account or by cheque. Please ensure all payments are settled within the agreed duration to avoid any disruptions to your bookings. (See below) 

Clients are required to pay a deposit for the package, which should be sufficient to cover hotels that require a deposit, such as in Dubai or during high/peak season. 

(i)  Full payment for airline reservations will only be requested if it's close to the departure date. Once we receive a limit from the airline, we will notify you and you can proceed with the payment.

(ii)  If you choose to make the full payment, we will be able to book everything for you and provide your vouchers within  72 hours or less - request your agent for this option. 

However, please ensure that you make enough payment to secure the deposit once you are satisfied with the hotel choice.

3. Cancellations, Changes, and Force Majeure: We will promptly notify you of any significant changes before your departure. However, we cannot be held liable for changes or costs incurred due to natural calamities, force majeure events, or government actions. Please be aware that cancellations may incur fees imposed by airlines and other suppliers. Refunds will only be made once we have received the funds back from the supplier(s). We recommend reviewing the cancellation policies of airlines and suppliers before making any bookings.

4. Changes and Responsibilities: Reservation changes are subject to availability and the terms and conditions of the purchased package. Name changes are generally not allowed by airlines and other suppliers. It is your responsibility to ensure that all details, including names, are accurate before departure. Please note that flights must be taken in the sequence specified on your ticket. Failure to check in on time may result in extra charges or the cancellation of your entire flight itinerary. Any changes to departure and return dates may incur fees from airlines and an additional fee from our agency for reprocessing the change. 

5. Your Responsibilities: It is your responsibility to check your travel documents, including passport validity (at least  6 months before departure) and visa requirements. We recommend reviewing any government prohibitions, warnings, and advisories for your destinations. Please check accommodation reviews, services, and room conditions before booking, as we are not responsible for the properties provided by suppliers.

6. Complaints: If you encounter any issues during your holiday, please inform the relevant supplier immediately. If the matter cannot be resolved, please contact our hotline or your sales agent. Timely communication is essential for us to investigate and rectify any issues.

 7. Travel Insurance: We strongly recommend that all customers obtain comprehensive travel insurance to safeguard against unforeseen circumstances, including trip cancellations, medical emergencies, or lost luggage. It is your responsibility to arrange suitable travel insurance coverage.

8. Travel Advisories and Warnings: It is essential to stay informed about travel advisories and warnings issued by your government or relevant authorities for your destination. Please review and adhere to any travel restrictions, guidelines, or precautions provided.

9. Special Requests and Dietary Requirements: We understand that you may have special requests or dietary requirements. Please inform us in advance, and we will do our best to accommodate your needs. Please note that additional charges or limitations may apply.

10. Traveling with Children: If you are traveling with children, please ensure that you comply with any age restrictions or requirements for specific activities or accommodations. Parental consent forms may be necessary for certain situations.

11. Airline Seats: Standard seats are provided unless an extra seat is requested. If you require an additional seat for your comfort on the aircraft, please note that the request is not guaranteed. If confirmed, additional costs may apply accordingly

12. Room Space: Standard beds provided in our rooms are of a standard size. In the event that an additional bed is requested, please note that the available space in the room may be reduced. We strive to accommodate all requests, however, it is important to consider the size limitations of the room. We recommend providing accurate information regarding the number of occupants and their specific requirements to ensure a comfortable stay. Please be aware that in some cases, even with an additional bed, there may be limitations on the size and suitability for certain individuals

13. Force Majeure and Unforeseen Circumstances: In the event of force majeure events, such as natural disasters, political unrest, or pandemics, our responsibilities may be affected. We will make every effort to assist you, but please understand that certain circumstances may necessitate changes to your travel arrangements or limitations on our liability.

14. Travel Warnings and Risks: It is important to be aware of potential risks associated with your chosen destination, including health risks, safety concerns, or cultural sensitivities. We strongly advise you to research and understand the risks before making your bookings.

15. Traveler's Responsibilities during the Trip: As a traveler, you are responsible for adhering to local laws, customs, and regulations during your trip. Please carry all necessary identification documents and behave responsibly and respectfully towards local communities and the environment.

16. Travel Agency's Liability: While we strive to provide excellent service, we cannot be held liable for any losses, damages, injuries, or disruptions incurred during your trip. Our liability is limited to the extent permitted by law. Please refer to our claims process for any issues that may arise.

17. Intellectual Property Rights: All materials provided by our agency, including itineraries, brochures, and website content, are protected by intellectual property rights. These materials should not be reproduced, distributed, or used without our prior written permission.

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By booking your travel arrangements with us, you agree to be bound by these terms and conditions, as well as any additional terms and conditions applicable. It is your responsibility to ensure that the information provided is correct, and you are financially responsible for the use of our services.

PLEASE NOTE THAT THE FOLLOWING POINTS ARE IMPORTANT TO CONSIDER, AS THEY INCLUDE BOTH REPEATED CLAUSES FROM ABOVE AND ADDITIONAL INFORMATION:

1. Passport validity: Your passport must be valid for at least  6 months from the travel date. Failure to renew your passport may result in denied entry.

2. Hotel research: We encourage you to research and read reviews of your chosen hotel before booking to ensure it meets your preferences and needs.

3. Flight delays: Some flights and/or low-cost airlines may experience delays. We recommend checking the flight status in advance.

4. Delays and cancellations: We cannot be held responsible for delays or cancellations, but we are available to assist you in checking the status of your flight.

5. Entry requirements: Please check with your agent for entry requirements for your destination country, as entry forms may be required. We can assist you with completing the forms for an additional cost.

6. Online check-in: We offer online check-in as an additional service, but specific seat assignments cannot be guaranteed.

7. Returning to Mauritius: Please fill out the 'Mauritius-All-In-One' form in advance when returning to Mauritius. The form can be found on our website.

8. Third-party issues: We act as an intermediary for transport companies, hotels, and other suppliers. While we strive to ensure a smooth experience, we cannot be held responsible for any issues or delays caused by third parties.

9. Zero tolerance policy: We maintain a zero-tolerance policy for abusive or threatening behavior. Engaging in such behavior may result in a ban from booking with us in the future. We reserve the right to end communication, except for essential booking-related information.

10.  Property and personal belongings: We cannot be held responsible for any misbehavior, loss, or damage incurred during your holiday. This includes incidents at public properties, loss of baggage or personal belongings, disruption of utilities, or accidents related to accommodation facilities.

11. Supervision of children: It is essential to supervise children at all times when using swimming pool facilities. Also,  Traveling with children may require parental consent forms.

12.  Lost belongings: If you accidentally leave personal belongings at your hotel after departure, please inform us immediately. While we will make efforts to assist in locating and returning your belongings, we cannot guarantee their retrieval.

13.  Travel documents: It is your responsibility to ensure that your passport is valid for at least  6 months before departure, with sufficient blank pages. You must also comply with visa requirements and other immigration regulations. Failure to do so may result in your inability to travel, and we cannot be held responsible for any associated costs.

14. Tourism Tax: Please note that some hotels may charge an additional tourism tax, which is not included in the room rate. The amount of the tax varies by country and hotel. In Dubai, for example, the tourism tax may range from Rs180 to Rs250 per room per night. Some hotels may also require a refundable deposit at check-in. Please check with your hotel for more information.

15. Cruise: When booking a cruise, please note that we cannot guarantee a specific room assignment. Room assignments are automatically assigned by the cruise line. In some cases, you may be able to select your room upon check-in. Additional fees may apply for WiFi access and upgraded meal options. Please contact us for more information about cruise packages and upgrades.

16.  Complaints and dispute resolution: If you encounter any issues during your holiday, please notify the relevant supplier immediately. If the matter remains unresolved, contact our hotline or your sales agent. Please note that timely communication is crucial for us to investigate and address any concerns.

17. Travel insurance is highly recommended to protect against any unforeseen circumstances that may occur during your trip. This includes, but is not limited to, trip cancellations, medical emergencies, or lost luggage. It is your responsibility to obtain travel insurance that covers these and other potential issues. Thank you for taking this into consideration.

18. Please review travel advisories and warnings, and follow all relevant restrictions, guidelines, and precautions. Inform us of any special requests or dietary requirements, and we will try our best to accommodate you.

A little message from us:

When you work tirelessly, it's natural to look forward to your well-deserved holiday as a time to relax and enjoy. You put in the effort to earn the money that will fund your vacation, and it's important to make the most of it. However, it's common for some people to approach their holiday with a negative mindset, anticipating a bad experience. Unfortunately, this negativity can become a self-fulfilling prophecy, leading to a less-than-ideal holiday.

When it comes to planning your holiday, it's important to ask the right questions. By doing so, you can ensure that your vacation meets your expectations and allows you to fully enjoy and relax. We understand that you work hard for your money and deserve a stress-free holiday experience.

 Instead of approaching your holiday with a negative mindset or worrying about potential issues, we encourage you to take a proactive approach. Ask questions about the destination, accommodations, activities, and any other concerns you may have. By gathering all the necessary information and addressing any potential issues beforehand, you can set yourself up for a positive and enjoyable holiday.

Remember, maintaining a positive mindset and looking forward to your holiday can greatly enhance your experience. Let us assist you in creating the perfect getaway, so you can relax, unwind, and make lasting memories.

By agreeing to these terms and conditions and booking with Briton Travel Tours, you acknowledge and accept the responsibilities outlined herein.

You do not need to sign this Terms & Conditions