TERMS & CONDITIONS

We are pleased to serve as your booking agent for your travel needs. The following terms and conditions outline what you can expect when purchasing travel-related services through us. These conditions also outline your obligations to us and our suppliers.

We offer a range of travel packages from different suppliers and service providers. Each supplier has their own terms and conditions that apply to your arrangements, in addition to our general terms and conditions. Please note that we act as an intermediary for services not directly provided by us, such as air travel, ground transportation, accommodation, meals, tours, and cruises. It's important to be aware that airlines may impose price increases before the date of purchase, and we may need to pass on these additional costs to you. By accepting these terms and conditions, you consent to any post-purchase price increases and authorize us to claim the additional amounts.

Please note that any deposits made are non-refundable. Full payment is required at least 45 days before your travel date. Failure to make full payment may result in the cancellation of your bookings. We accept cash, bank transfers, and cheques as payment methods. Refunds may take up to 30 working days and will be made directly to your bank account or by cheque. Please ensure all payments are settled within the agreed duration to avoid any disruptions to your bookings.  

(i) Full payment for airline reservations will only be requested if it's close to the departure date. Once we receive a limit from the airline, we will notify you and you can proceed with the payment.
(ii) If you choose to make the full payment, we will be able to book everything for you and provide your vouchers within 72 hours or less—request your agent for this option.
(iii) Clients are required to pay a deposit for the package, which should be sufficient to cover hotels that require a deposit, such as in Dubai or during high/peak season.

We will promptly notify you of any significant changes before your departure. However, we cannot be held liable for changes or costs incurred due to natural calamities, force majeure events, or government actions.  

Cancellation Policy:
If you decide to cancel your booking, the following charges will apply:  

• Admin Fee: An admin fee will be charged for all cancellations.  
• Supplier Fees: Additional charges may apply depending on the cancellation policies of airlines, hotels, and other suppliers. Some suppliers may impose non-refundable fees, which will be passed on to you.  
• Refund Processing: Refunds will only be processed once we have received the funds back from the supplier(s), which may take up to 30 working days.

Please note that certain bookings (e.g., non-refundable tickets or packages) may not be eligible for any refund. We recommend reviewing the cancellation policies of airlines and suppliers before making any bookings.

For group bookings (defined as 10 or more travelers on the same itinerary), the following additional terms and conditions apply:  

(a) Group Leader Responsibilities:
The group leader is the primary point of contact for all communications with our agency. The group leader is responsible for:  

• Ensuring all group members are aware of and agree to these terms and conditions.  
• Coordinating with group members to provide accurate and timely information (e.g., names, passport details, special requests).  
• Ensuring all payments are made on time and in full.  
• Communicating any changes or cancellations to our agency promptly.

(b) Deposits and Payments: 

• A non-refundable deposit is required to secure the group booking. The deposit amount will be communicated at the time of booking.  
• Full payment for the group booking must be made at least 60 days before the departure date. Failure to make full payment by the deadline may result in the cancellation of the entire booking.

(c) Cancellations: 

• Groups Organized by Our Agency: If the group is organized by our agency (e.g., a tour package open to the public and joined by multiple individuals), the booking is non-refundable.  
• Groups Organized by a Group Leader: If the group is organized by a group leader (e.g., a private group booking for friends, family, or colleagues), the cancellation policy for the group will follow the same terms as an individual booking.

(d) Changes to Group Bookings:
Changes to group bookings (e.g., names, dates, or itineraries) are subject to availability and may incur additional fees.  

(e) Group Conduct:
All group members are expected to behave respectfully toward each other, our staff, and local communities. Any disruptive or inappropriate behavior may result in the removal of the individual(s) from the group itinerary without refund.  

Reservation changes are subject to availability and the terms and conditions of the purchased package. Name changes are generally not allowed by airlines and other suppliers. It is your responsibility to ensure that all details, including names, are accurate before departure. Please note that flights must be taken in the sequence specified on your ticket. Failure to check in on time may result in extra charges or the cancellation of your entire flight itinerary. Any changes to departure and return dates may incur fees from airlines and an additional fee from our agency for reprocessing the change.

It is your responsibility to check your travel documents, including passport validity (at least 6 months before departure) and visa requirements. We recommend reviewing any government prohibitions, warnings, and advisories for your destinations. Please check accommodation reviews, services, and room conditions before booking, as we are not responsible for the properties provided by suppliers.

If you encounter any issues during your holiday, please inform the relevant supplier immediately. If the matter cannot be resolved, please contact our hotline or your sales agent. Timely communication is essential for us to investigate and rectify any issues.

We strongly recommend that all customers obtain comprehensive travel insurance to safeguard against unforeseen circumstances, including trip cancellations, medical emergencies, or lost luggage. It is your responsibility to arrange suitable travel insurance coverage.

It is essential to stay informed about travel advisories and warnings issued by your government or relevant authorities for your destination. Please review and adhere to any travel restrictions, guidelines, or precautions provided.

We understand that you may have special requests or dietary requirements. Please inform us in advance, and we will do our best to accommodate your needs. Please note that additional charges or limitations may apply.

If you are traveling with children, please ensure that you comply with any age restrictions or requirements for specific activities or accommodations. Parental consent forms may be necessary for certain situations.

Standard seats are provided unless an extra seat is requested. If you require an additional seat for your comfort on the aircraft, please note that the request is not guaranteed. If confirmed, additional costs may apply.

Standard beds provided in hotel rooms are of a standard size. If an additional bed is requested, please note that the available space in the room may be reduced.

In the event of force majeure events, such as natural disasters, political unrest, or pandemics, our responsibilities may be affected. We will make every effort to assist you, but please understand that certain circumstances may necessitate changes to your travel arrangements or limitations on our liability.

It is important to be aware of potential risks associated with your chosen destination, including health risks, safety concerns, or cultural sensitivities. We strongly advise you to research and understand the risks before making your bookings.

As a traveler, you are responsible for adhering to local laws, customs, and regulations during your trip. Please carry all necessary identification documents and behave responsibly and respectfully towards local communities and the environment.

While we strive to provide excellent service, we cannot be held liable for any losses, damages, injuries, or disruptions incurred during your trip. Our liability is limited to the extent permitted by law. Please refer to our claims process for any issues that may arise.

All materials provided by our agency, including itineraries, brochures, and website content, are protected by intellectual property rights. These materials should not be reproduced, distributed, or used without our prior written permission.

By booking your travel arrangements with us, you agree to be bound by these terms and conditions, as well as any additional terms and conditions applicable. It is your responsibility to ensure that the information provided is correct, and you are financially responsible for the use of our services.

1. Passport Validity: Your passport must be valid for at least 6 months from the travel date. Failure to renew your passport may result in denied entry.
2. Hotel Research: We encourage you to research and read reviews of your chosen hotel before booking to ensure it meets your preferences and needs.
3. Flight Delays: Some flights and/or low-cost airlines may experience delays. We recommend checking the flight status in advance.
4. Entry Requirements: Please check with your agent for entry requirements for your destination country, as entry forms may be required. We can assist you with completing the forms for an additional cost.
5. Zero Tolerance Policy: We maintain a zero-tolerance policy for abusive or threatening behaviour. Engaging in such behaviour may result in a ban from booking with us in the furture.

By making a deposit or any form of payment for your booking, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. This acceptance is effective immediately upon receipt of your payment and does not require a separate signature or written confirmation. If you do not agree to these Terms and Conditions, you must not proceed with the booking or make any payments.  

You do not need to sign this Terms & Conditions